Eloree Jewellery - Shipping & Orders FAQ
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.faq-container {
max-width: 800px;
margin: 0 auto;
background-color: #FFFFFF;
padding: 20px;
}
.faq-header {
text-align: center;
margin-bottom: 40px;
padding: 30px 0;
}
.faq-header h1 {
color: #2B2B2B;
font-size: 2.5rem;
margin-bottom: 10px;
font-weight: 300;
letter-spacing: 1px;
}
.faq-header p {
color: #C2A0D1;
font-size: 1.1rem;
font-weight: 300;
}
.faq-item {
margin-bottom: 15px;
border: 1px solid #E8D2F1;
border-radius: 8px;
overflow: hidden;
transition: all 0.3s ease;
}
.faq-item:hover {
border-color: #C2A0D1;
box-shadow: 0 2px 8px rgba(194, 160, 209, 0.1);
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.faq-question {
background: linear-gradient(135deg, #FCF5FF 0%, #E8D2F1 100%);
padding: 20px;
cursor: pointer;
display: flex;
justify-content: space-between;
align-items: center;
transition: all 0.3s ease;
border: none;
width: 100%;
text-align: left;
font-size: 1.1rem;
font-weight: 500;
color: #2B2B2B;
}
.faq-question:hover {
background: linear-gradient(135deg, #E8D2F1 0%, #C2A0D1 100%);
color: #FFFFFF;
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.faq-question.active {
background: linear-gradient(135deg, #C2A0D1 0%, #2B2B2B 100%);
color: #FFFFFF;
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.faq-icon {
font-size: 1.2rem;
transition: transform 0.3s ease;
color: inherit;
}
.faq-question.active .faq-icon {
transform: rotate(45deg);
}
.faq-answer {
max-height: 0;
overflow: hidden;
transition: max-height 0.3s ease, padding 0.3s ease;
background-color: #FFFFFF;
}
.faq-answer.active {
max-height: 800px;
padding: 25px;
}
.faq-answer p {
margin-bottom: 15px;
color: #2B2B2B;
line-height: 1.7;
}
.faq-answer p:last-child {
margin-bottom: 0;
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.faq-answer a {
color: #C2A0D1;
text-decoration: none;
font-weight: 500;
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.faq-answer a:hover {
color: #2B2B2B;
}
.shipping-table {
width: 100%;
border-collapse: collapse;
margin: 15px 0;
background-color: #FCF5FF;
border-radius: 8px;
overflow: hidden;
}
.shipping-table th,
.shipping-table td {
padding: 12px 15px;
text-align: left;
border-bottom: 1px solid #E8D2F1;
}
.shipping-table th {
background-color: #C2A0D1;
color: #FFFFFF;
font-weight: 500;
}
.shipping-table tr:last-child td {
border-bottom: none;
}
.shipping-table tr:nth-child(even) {
background-color: #FFFFFF;
}
.step-list {
background-color: #FCF5FF;
padding: 15px;
border-radius: 8px;
margin: 10px 0;
}
.step-list ol {
margin-left: 20px;
}
.step-list li {
margin-bottom: 8px;
color: #2B2B2B;
}
.contact-info {
background: linear-gradient(135deg, #FCF5FF 0%, #E8D2F1 100%);
padding: 30px;
border-radius: 12px;
margin-top: 40px;
text-align: center;
}
.contact-info h3 {
color: #2B2B2B;
margin-bottom: 15px;
font-size: 1.3rem;
font-weight: 400;
}
.contact-info p {
color: #2B2B2B;
margin-bottom: 10px;
}
.contact-info a {
color: #C2A0D1;
text-decoration: none;
font-weight: 500;
transition: color 0.3s ease;
}
.contact-info a:hover {
color: #2B2B2B;
}
@media (max-width: 768px) {
.faq-header h1 {
font-size: 2rem;
}
.faq-question {
padding: 15px;
font-size: 1rem;
}
.faq-answer.active {
padding: 20px;
max-height: 1000px;
}
.faq-container {
padding: 15px;
}
.shipping-table {
font-size: 0.9rem;
}
.shipping-table th,
.shipping-table td {
padding: 8px 10px;
}
}
What are the shipping fees and delivery timeline?
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We aim to dispatch all customer orders within 48 hours, with the exception of weekends. For sale periods, festive seasons and public holidays, order dispatch may take up to 3-5 days.
Shipping Fees & Delivery Timeline (after order ships):
| Region |
Shipping Fee |
Delivery Time |
| UK |
£5.99 (Free on orders £50+) |
2-3 business days (Royal Mail 48hr) |
| Europe |
£14.99 flat rate |
2-11 business days |
| USA, Canada, Australia, New Zealand |
£23.99 flat rate |
3-17 business days |
Note: Shipping prices are converted into local currency and may vary slightly based on current exchange rates.
How do I make an order?
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- Click on the item you wish to purchase
- Select your preferred colour, size, length, and quantity
- Add item(s) to your shopping cart
- To see all your orders, click on "My Cart" at the top right hand side of the page
- Enter your address and delivery details to check out
What payment methods do you accept?
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We accept payment using Credit/Debit Cards, Apple Pay, Google Pay, and PayPal. We support Visa, Mastercard, and American Express.
Note: All transactions are processed securely via our payment gateways. We do not have access to any Credit or Debit Card information.
I don't have a PayPal account, can I still order using PayPal?
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Yes, you can check out as a guest. Payment using Credit/Debit Card is simple and possible even if you don't have a PayPal account.
Follow these steps:
- Check out as a guest
- Complete payment details to confirm purchase
What currency do you accept?
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We ship worldwide. All prices displayed on the website are quoted in the currency based on your location preference. Currency rates are updated regularly to ensure accuracy.
Can I cancel my order?
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To cancel your order, please notify us at info@eloreejewellery.com within 12 hours after your order has been placed. No cancellation will be accepted after this time period, as your order may have already been processed.
Accepted cancellations will be refunded in the form of store credit. Cancellations and exchanges during sale periods are not permitted.
How can I amend my order?
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To make changes to your order, kindly inform us at info@eloreejewellery.com within 12 hours of placing your order. We are unable to accept any amendments after this time period, as your order may have already been processed.
Please note that approved cancellations will be refunded in the form of store credit. During sale periods, cancellations and exchanges are not permitted.
Where do you ship to?
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We ship worldwide from our UK headquarters through our global logistics network, ensuring reliable delivery to customers across North America, Europe, Asia, and beyond.
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