Refund policy
Eloree Jewellery - Returns & Exchanges FAQ
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Returns & Exchanges
Your guide to returns, exchanges, and product support
What is the return/exchange policy?
Important Health & Safety Notice:
In the interest of hygiene and for protection of all customers, earrings and pierced jewellery are excluded from exchange and return. This exclusion arises from Health and Safety considerations and to prevent the spread of possible infections.
For non-pierced jewellery: With the exception of personalised products, we welcome exchange or return if you change your mind. All approved returns will be refunded to your original payment method and communicated within 1 week of receiving the parcel.
Please email our Customer Service team at info@eloreejewellery.com for return/exchange of non-pierced jewellery.
Guidelines for Return Mail:
- Please ensure that the item is in original condition, original plastic packaging and in original gift box
- It should be mailed in a sturdy envelope to prevent any damage in transit
- Mail the parcel with registered tracking number to ensure delivery of return parcel
Please note: The return postage back to us will be borne by the buyer in the case of an approved exchange.
I have received an incorrect item, what should I do?
If you believe you have received the wrong item, please contact us immediately at info@eloreejewellery.com.
Email Subject: Incorrect Item Received - [Insert Order ID]
Please include in your email:
- Your Order ID
- A clear photograph of the incorrect product received
Our Customer Service team will review your case and provide a swift resolution.
I have received a defective item, what should I do?
If you believe you have received a defective item, please contact us at info@eloreejewellery.com.
Email Subject: Defective Item Received - [Insert Order ID]
Please include in your email:
- Your Order ID
- A clear photograph of the defective product
- A detailed description of the defect
Warranty Period:
We consider compensation for items within 180 days of your parcel being shipped. Items that have exceeded the 180-day grace period will not be entitled to any form of compensation, as we believe any damages occurring after this period are the customer's responsibility.
Example: If your parcel was shipped on February 1st, you have 180 days (February 1st - August 1st) to qualify for compensation either by replacements or refunds.
Important: Personal damage done to the item will not qualify for any compensation. Each case will be assessed individually by our Customer Service team.
Need Support?
Our Customer Service team is here to help:
We're committed to ensuring your complete satisfaction with every Eloree piece.